Support

Our fully managed IT support allows you to focus on your core business while we take care and maintain your vital systems

At the heart of our business are our people. They are centre stage, monitoring systems and making sure your queries are handled in a timely and professional manner

Preventive, predictive, proactive: 24/7 network, server and device monitoring.

Using a powerful range of remote monitoring and management tools, Cranborne pro-actively monitor your server and network infrastructure.

We identity and resolve issues before they become a problem. For everything else our service desk is here to answer questions, action requests and answer queries.

95% of our support tickets are fixed via remote desktop or over the phone.

First time fix

We always aim to have your call answered by an engineer and deliver a first time fix.

Raising the bar

We partner with industry leader HaloPSA for our professional service automation. We are constantly evaluating our partnerships with industry leaders to ensure we are offering the best in services and security.

IT Directors, IT staff and departments

For IT directors and on site support teams, we provide a holistic view of all service levels, so you can see all tickets for your company and provide reports as required.

Project Management

Strategic counsel, dedicated support and end-to-end project management

We are experienced in managing small to large-scale IT projects and understand how critical business continuity is during the process. Our service provision is designed to ensure downtime and disruption to employees is minimised.

We act as an extension of your team, providing your business with dedicated support both pre and post project.

Cranborne can assist, plan or implement any one-off or long term IT and telecommunications projects.

We also offer FREE pre-consultations and site surveys regardless of your current support contracts. Book your appointment here or give us call.

Recent projects include:

· Office moves

· Backup and Disaster Recovery

· IT procurement

· System migration & consolidation

· Public & private tenders

· Cloud migration

· Application deployment

Speak to a Project Manager